Frequently Asked Questions
................................................................................................................
Q. What areas do you cover?
A. Our main coverage area is in and around East Sussex although each job is considered on merit so if you live out of this area please ring or email and we will endeavour to meet your requests.
Q. What services do you provide?
A. Our services include carpet, upholstery & rug cleaning, leather cleaning, stain treatment & removal including stain guard application, hard floor cleaning & polishing, pre/post Tenancy cleaning and contract cleaning. If you would like to enquire about a related service not listed then please feel free to call or email.
Q. Can you quote a price over the phone?
A. Many factors need to be taken into account when providing a price, which is why we like to carry out a full survey of the cleaning area before giving an accurate price. We can provide an estimate over the phone but this would not be binding and a full accurate quote would be given on arrival.
Q. Do I need to be home?
A. No, we can arrange to pick up keys prior to the clean from a reasonable distance on the day. We can also clean whilst you are at work as long as we have access. You can rest assured that your property will be in safe hands.
Q. How do I organise a survey/quote?
A. You can book anytime between 9am & 7pm, just give us a call on 0800 6226341 or 07984 971651 or use our enquiry form and we will be happy to get back to you.
Q. How long does the carpet cleaning take?
A. This can vary depending on factors such as how soiled the carpet is, how much furniture needs to be moved, spots & stains that need to be dealt with, etc. but on average after set up (20 mins) approximately 30-45 mins per room.
Q. Do I have to clear the room of furniture, etc?
A. We only ask if possible to clear the room of light & free standing objects that may obstruct us during cleaning. Plus it is advisable to remove any delicate, fragile or expensive items that may be accidently damaged. Heavy items of furniture can be worked around or moved if required during cleaning.
Q. How long does the carpet take to dry?
A. On average 2-4 hours, depending on room size, humidity & air flow. After the cleaning process we open windows and use a turbo dryer to aid in air flow.
Q. How often should I get my carpets cleaned?
A. This can vary drastically depending on how much traffic/usage the carpets receive. With light traffic and where regular vacuuming is carried out, every 12-18 months is recommended. With heavy traffic from children and/or pets in and out every 6-12 months is recommended.
Q. What payment methods do you accept?
A. You can make payment by either cash or cheque. A receipt will be given.
Q. Do you guarantee you service?
A. Yes. We guarantee that if you are unhappy with the results achieved we will do everything possible to rectify the situation at no extra cost or inconvenience caused to yourself.
